Iteradian is a performance-focused RPC infrastructure provider built for applications that need predictable latency, stable throughput, and reliable behavior under load.
Faq
Frequentry Asked Questions
Plans overview
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What is Iteradian?
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How are the plans different from each other?
Plans differ by performance headroom, burst tolerance, and how much isolation you get from other workloads. -
Do I pick a plan based on company size?
No. Choose a plan based on your workload shape (traffic volume, burstiness, concurrency, and latency sensitivity). -
Will I need different integration code for different plans?
No. The API surface stays consistent so you can upgrade without re-architecture. -
What does “predictable performance” mean in practice?
It means less variance: fewer random latency spikes and more consistent response behavior at steady load. -
What is “fair usage” and why does it exist?
Fair usage defines an operating envelope per plan to prevent abusive patterns from degrading service quality for everyone on shared tiers. -
Is there a recommended plan for “most production apps”?
Pro is often the best default for production apps with real users and variable traffic. -
When should I consider Dedicated?
When performance variance directly impacts outcomes, revenue, or user experience — or when you need isolated resources.
Starter
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Who is Starter for?
Starter is best for low-volume workloads, development environments, and non-critical apps. -
Can I run Starter in production?
Yes, if your workload is light and can tolerate occasional latency variance. -
Is Starter shared infrastructure?
Yes. Starter runs on shared capacity, so you may see variance during peak periods. -
How does Starter behave during spikes?
It can handle small bursts, but sustained spikes may trigger throttling. -
What’s the main reason people outgrow Starter?
They need more consistent latency and higher burst tolerance as traffic becomes real and unpredictable. -
Can I upgrade from Starter without changing anything?
Yes. Upgrading does not require endpoint changes, API key rotation, or code refactors.
Pro
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Who is Pro for?
Pro is designed for real production traffic, bursty usage patterns, and higher concurrency needs. -
What’s the practical difference between Starter and Pro?
Pro provides more headroom for bursts, better consistency under load, and fewer performance dips. -
Is Pro good for user-facing applications?
Yes. Pro is typically the minimum tier for user-facing apps where latency impacts experience. -
Will Pro reduce “noisy neighbor” effects?
Yes. While not fully dedicated, Pro prioritizes performance to reduce shared-tenant interference. -
What kinds of workloads fit Pro best?
Bursty APIs, dashboards, bots, trading/automation tools, and any app with unpredictable user activity. -
Does Pro support multiple environments (dev/stage/prod)?
Yes. Many teams use separate keys or configurations per environment. -
What happens if I exceed Pro’s fair usage?
Excessive sustained load may be throttled. You’ll typically see HTTP 429 until the request rate/concurrency returns to normal. -
Is Pro enough for long-term growth?
Often yes. Many teams stay on Pro until they need strict isolation or custom limits. -
When should Pro users upgrade to Dedicated?
When you require isolation, custom limits, or tighter performance guarantees than shared tiers can provide.
Dedicated
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What is the Dedicated plan?
Dedicated provides infrastructure reserved for your workload to eliminate shared-tenant variance. -
Who typically needs Dedicated?
Mission-critical systems, high-volume services, and latency-sensitive applications where variance impacts outcomes. -
Does Dedicated mean “no limits”?
No. Dedicated still has defined limits, but they’re higher and can be customized to your needs. -
Can Dedicated be tailored to my workload?
Yes. Dedicated can be customized by region, capacity, and usage limits. -
Does Dedicated include SLAs?
Dedicated can include SLA terms depending on your agreement. -
Is Dedicated only for enterprises?
No. Dedicated is for any workload that requires predictable, isolated performance — not just large companies. -
What’s the biggest benefit of Dedicated compared to Pro?
Isolation: your performance is not affected by other customers’ traffic patterns.
Upgrading
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Can I upgrade between plans?
Yes. You can move from Starter → Pro → Dedicated as your workload evolves. -
Do upgrades require endpoint changes?
No. Upgrading does not require changing endpoints. -
Do I need to rotate API keys when upgrading?
No. You typically keep the same keys unless you choose to rotate for security reasons. -
Will I need to redesign my system when upgrading?
No. The upgrade path is intended to avoid re-architecture. -
How quickly do upgrades take effect?
Upgrades usually take effect immediately after confirmation. -
Can I downgrade later?
Yes. Downgrades are supported and typically apply on the next billing cycle.
Billing
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Is pricing fixed or per-request?
Plans are subscription-based with included capacity; they are not purely pay-per-request. -
What does “included capacity” mean?
It means your plan is sized for a typical request rate, concurrency, and sustained load profile. -
What happens if I exceed my plan’s fair usage?
You may be throttled. Requests can return HTTP 429 until usage returns to the plan’s expected envelope. -
Will I get charged overage fees?
Generally, the first response to sustained overuse is throttling; for higher needs, upgrading or a custom plan is recommended. -
Can I change plans mid-cycle?
Yes. Upgrades can be applied mid-cycle; billing adjustments depend on your plan policy. -
Are refunds available?
Refund handling depends on the billing policy and circumstances; contact support for case-by-case review. -
Can I cancel anytime?
Yes. Cancellation typically takes effect at the end of the current billing period. -
Do you offer invoices or receipts?
Yes, billing records are generally available through your account or via support if needed. -
Do you offer custom plans for high volume?
Yes. If you need higher limits or dedicated capacity, you can move to Dedicated or a custom agreement.
Security
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How do I authenticate to Iteradian?
Use your API key on every request, typically as a header. Authorization: Bearer YOUR_API_KEY -
Is traffic encrypted?
Yes. Requests are served over encrypted channels (TLS). -
Can I rotate API keys?
Yes. You can rotate keys from your dashboard without changing your integration pattern. -
What should I do if I suspect my key is compromised?
Revoke/rotate the key immediately and audit where it was stored and used. -
Is Dedicated more secure than shared tiers?
Dedicated adds isolation benefits (resource/network separation), which can reduce shared-tenant exposure. -
Do you support least-privilege keys?
Many setups support scoped access patterns; availability depends on account features and configuration. -
Do you monitor abusive or suspicious usage?
Yes. Automated systems watch for abnormal patterns to protect platform stability and customers.
Support
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What support is included with each plan?
Starter includes standard support, Pro includes priority support, and Dedicated includes direct support channels. -
How do I contact support?
Use the website contact form or your account/dashboard support channel. -
Can you help me choose a plan?
Yes. Provide traffic volume, burst patterns, and latency sensitivity for a clear recommendation. -
Do you help with onboarding?
Yes. Pro and Dedicated customers commonly receive onboarding guidance and best practices. -
Do you provide status updates during incidents?
Yes. During incidents, updates are provided through the appropriate support/status communication path for your plan tier. -
Can I request higher limits or special handling?
Yes. Dedicated (and custom) customers can request tailored limits and configurations. -
Do you offer SLAs?
SLAs are typically available for Dedicated plans and custom agreements. -
What information should I include when opening a ticket?
- Time of issue (with timezone)
- Request IDs / error codes
- Endpoint/region
- Approx request rate and concurrency
- Examples (sanitized)
Didn't find what you were looking for?
If you didn’t find the answer you’re looking for in the FAQ, our team is here to help. Please visit the Contact Us page and send us a message with a short description of your question or issue. We’ll review your request and get back to you with clear guidance as quickly as possible.
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